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@AOP: Sky News integrates, launches ‘user-generated agenda’ show

Posted by Martin Stabe on 3 October 2007 at 16:30
Tags: Journalism, Sky News, UK AOP

Andew Hawkin presented Sky News’ tranformation into a cross-media news operation.

Like the BBC News Online team, Sky News online was once in its own “attic”. But now, the online team now sit right next to the TV producers in the main newsroom of Sky News. However, it still operates

Sky News also has been looking at their new hires. Not all of them are taking the traditional path through local newspapers — they are hiring straight from places like the University of Central Lancashire to find a generation of reports who have grown up with new technologies. It has experimented with using tools like Twitter in its reporting and news distribution.

Perhaps most strikingly showing how online is coming to th heart of its operations, Sky yesterday launched its “user generated agenda” show, Sky.com News. The site uses the most-read stories on the Sky News site to determine the running order.

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@AOP: From chatroom to newsroom

Posted by Martin Stabe on 3 October 2007 at 15:30
Tags: Guardian Unlimited, Sun Online, UK AOP

Mike Butcher of Techcrunch UK is moderating a panel on interactivity and user-generated content and how it integrates with the traditional editorial process. THe panel features Meg Pickard of Guardian Unlimited, What Car publishing director Patrick Fuller, Alison Wheeler of Wikimedia and Sun Online editor Pete Picton.

Patrick Fuller says WhatCar is Haymarket Online’s most successful product — gaining more revenue than the print product, which is also the group’s biggest consumer magazine.

But in January this year, Haymarket purchased Pistonheads, a user-generated content site for car enthusiasts. The site now has 1.3 million uniques, says Fuller. Page impressions have grown 300 per cent in eight months, from 25m to 75m. growth in pi in 8 months. 25m to 75m page impressions. Revenues are up 300 per cent since January.

The site has no obvious “Web 2.0″ features — the users are very familiar with the site, and sometimes react badly to new

Users like the site to be “a bit bedroom” — somewhat untidy, but it’s mine. This contrasts tot he way car makers and adagencies want to see it — like a posh hotel suite. Crucisally, it really works. It’s simple and effective.

Meg Pickard, Guardian Unlimited’s head of communities, promises to be wooly and vague a befits her background as an academic anthropologist. She suggests four ways users now interact with readers:

  1. Consumption: we create, they read. This is the most familiar model. But just reading is now an act of creation, because it affects the way information is presented, for example by pushing it up “most read lists.
  2. Contribution: Users submit their material to the wider product - “user generated content”
  3. Curation: User-curated content is when users tag or recommend items, or annotation of sources. This can go on on your own site, or via external filtering tools like Digg, Del.icio.us or Squidoo. THis makes passionate users evangelists. Sometimes they are more expert than the . Mashups are an example of user curation, as well.
  4. Creation. Finally, a very high-level of behaviour.

There is an increase in the amount of activity that the user must apply. People don’t really follow this model. People interact at various levels of this continuum.

Readers who are all in the same bus queue are not a community. But when they start producing content
The phrase use to be content is king, but now perhaps “context is king”, where media properties provide the context of material that people use.

Pickard says there is now a “holy trinity of community managemnt”:

  1. Human solutions - hire moderators and create processes
  2. Technical solutions - things like reputation engines and other ways to ease moderation and filter goood content from bad. But this takes a long time
  3. Editorial solutions - If you don’t know why your users should be involved, then neither do they.

Sun Online editor Pete Picton starts with the Web 0.0 edition of the Sun, circa 1973. There was already a huge amount of User-supplied information at the time. Letting readers lose on the site was He shows a rude email from an irate reader. Why would we let people like this loose on our site?

But now the Sun runs MySun, which give users a space to comment and discuss. A year on, users seem to like the Sun. 75,000 and over 2m pageviews. It provides a lot of stories back to the paper through MySun and through the mobile shortcode. This has provided splases like “Hamza’s Hook on NHS”, “Triplets at 16″, and of course, “Pete Doherty’s cat is on crack“. IT has also spawned “managment generated content” when Sun staff outside the office like when deputy manging editor Mike Gordon sent a mobile phone video from the site.

Then, Picton’s announcement: next week, the Sun will be launching a Kelvin McKenzie section on MySun. No doubt this will generate a very large pile of those rude e-mails from his, er, outspoken fans in Liverpool.

Wikimedia chief exec Alison Wheeler on why Wikimedia works. The feelgood factor, she says, explains why people contribute to the articles. It’s important to understand that Wikipedia is always a work in progress and must therefore be treated as such. It’s also important to understand that it is open to re-use.

Butcher asks the panel some questions about how UGC will become more integrated into their sites. Picton says it will likely continue to be see n as a source of tips which willl lead to exclusive sotires when it has been checked by the traditional editorial process.

Pickard says GU already uses “attention data” to place stories on the front page, in “most read”-type lists. This is likely to be extended. Curation is also likelty to increase as the GU relaunch is rolled out. The keyword tagging in the Guardian Travel section is a likely a good example of how it might work.

Pickard says there probably won’t be a “Sandalbook”, a Guardian-owned Facebook for liberal people. If they are already using other sites, the key is to “play where they are playing”, says Pickard. Similarly, the Sun is trying to go where the users are, says Picton. The Sun is using widgets on Facebook to bring people into the site from where they are. It is also experimenting with aggregating with other News Corp sites. PlanetNews, PlanetSport, and PlanetSowbiz aggregates news sites like the New York Post.

Journalists need to learn noew ways of writing for the web — but also new ways of reading, says Pickard. They will need to learn to take criticism, because sometimes they are right.

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@AOP: Meet the aggregators

Posted by Martin Stabe on 3 October 2007 at 11:28
Tags: Google News, MSN, UK AOP

There were some sparks in the first panel discussion of the day about aggregators and portals.

AOP president and GMG digital Simon Waldman challenged each participant to excplain “Why should we publishers like you?”

Google News business product manager Joshua Cohen reiterated the usual lines from Google’s relationship with publishers. It’s a tech company, not a publisher; Google doesn’t want town content, but help people to find it… Google News focuses on news enthusiasts and generates significant fresh traffic and new readers.

Waldman challenged him, saying that the recent deal to host content from PA, AP and other news agencies on Google servers was a “strategically big shift” that changes some of this. Google is now hosting wire service copy. So should we still like you?

Cohen responds that the deal was driven by the desire to show the biggest number of viewpoints possible. Often stories on Google News were the the same exact duplicated content from news agencies. The agencies have a different business model from other web publishers.

MSN.co.uk executive producer Peter Bale sent some veiled barbs at sites that aggregate news only by algorithm. The former editor of Times Online stresses that he is a journalist and that MSN’s news site is an editorial product produced by a team of 30 journalists. It is important to find ways to pay for the enormously expensive process of gathering and editing news online, he stresses.

“Journalism is not free; we have to work to pay for the enormous financial and personal cost of delivering news,” he says, with a nod to the murder last week in Burma of Japanese reporter Kenji Nagai.

MSN wants to be a destitation in its own right, not just the default news site in ubiquitous Microsoft products like the Internet Explorer browser and MSN Messenger instant messaging tool.

“MSN is a journalistic product — this is more than an algorithm,” he says. It is also intellectual property, a concempt his parent company, Microsoft, understands better than most. “I hate to see news as IP, but it is — in a way that some of our competitors don’t fully appreciate,” he says.

Waldman challenges him about whether these veiled comments were directed at Google and whether Bale thinks Google infringes on news producers’ copyright. Bale eventually answers “no,” but not before saying he expects “a downward bump in traffic” national newspaper web sites to lose traffic from the Google News deal with PA.

Later in the question and answer session, Bale says he is betting his personal future at MSN on “a journalistic overlay” on MSN’s news aggregation service. It will provide human-edited links to news from other sources of high-quality journalism.

“We have young readers on [MSN] messenger who may never pick up a newspaper,” he says. We want to expose them to the great thought and the very expensive that are out there. He gives the example of linking to The Spectator web site, a notion that amuses Waldman — kids using MSN Messenger will want to read articles in the Spectator?

A question from the floor asks for some details on how the Google News search algorithm works. Cohen gives only a few hints. Google News, he says, attempts to “aggregate editorial interest” and takes placement of stories on a news site into account. It also looks at the type of site a story is on. For example, Bloomberg might be higher for business news, but not sport. But being first or more recent, or best at SEO is not a guaranteed way to get a top link on Google News, he says.

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@AOP Online Publishing Conference 2007

Posted by Martin Stabe on 3 October 2007 at 08:48
Tags: UK AOP

I’m blogging UK Association of Online Publishers’ Online Publishing Conference at the Hilton Park Lane.

The programme for the first half today will look something like this:

  • 9am: AOP chairman and Guardian Media Group director of digital strategy Simon Waldman and the conference chairman, BBC media correspondent Torin Douglas make opening remarks
  • 9.20am: Caroline Little, chief executive and publisher of Washington Post.Newsweek Interactive, shares her vision for competing in hyper-local markets, while managing a global brand.
  • 10am: Meet the aggregators: A panel discussion moderated by Simon Waldman and featuring representatives of search engines and aggregation tools: MSN.co.uk executive producer Peter Bale, Oodle UK GM Duncan Dunlop, Moreover CTO Angus Bankes and Google News business product manager Joshua Cohen.
  • 11am: ITV Consumer director Jeff Henry talks about ITV.com’s £20m online venture.
  • 12:30pm: NatMags chief exec Duncan Edwards outlines his experiences in attracting, retaining and monetising online audiences.
  • 1pm: Futurologist Ian Neild.

Then, later this evening, the 2007 Online Publishing Awards will be presented. The shortlist for online publishing’s major awards is remarkable this year for the large number of how well-represented regional news sites are on the shortlists, with several nominations alongside the usual big hitters from the major online-only, national newspaper, broadcast, and magazine brands.

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AOP elsewhere

Posted by Martin Stabe on 4 October 2006 at 14:36
Tags: Journalism, UK AOP

Unsurprisingly, there have been plenty of laptops glowing around the Hilton Park Lane ballroom, signifying bloggers in action.

Here are some other places you can read reactions to what’s being said here today:

1 comment

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AOP: Tim O’Reilly on “Publishing 2.0″

Posted by Martin Stabe on 4 October 2006 at 11:42
Tags: BBC, Blogs, Craigslist, Google, Journalism, Mashups, Nature, Online, Second Life, UK AOP, Wikis, Yahoo

Tim O’Reilly of O’Reilly media is now giving his keynote about “Publishing 2.0″. The title of his talk, like the title of this blog, is obviously a reference to “Web 2.0″, a term O’Reilly is credited with coining.

One thing that Web 2.0 companies have in common, O’Reilly says, is that they are making money from software, but not by selling software. They are using the Internet as a platform. It’s no longer an add-on to the PC.
The big change in the industry is about “harnessing collective intellignce” which is only possible on a network. That is the essesnce of Web 2.0.

Yahoo!, the orginal aggregator, let tried to create a catalogue of the best material on the web. Google, was the first search engine that didn’t just look at documents, but also what people were doing with documents, though PageRank. Google works and gets better every time someone creates a link to an online document.

EBay is people coming together. Amazon doesn’t have a clever breakthrough. They just work hard on it. They get their users to add value to the site over and over, making them better than their competitors.

Early map publisher Mapquest didn’t realise that users add value. They saw it as database publishing.

Web 2.0 is the era of asymmetric competition. Google plays by different rules. They are an advertising player. Previous models didn’t work, so now Yahoo has to compete on Google’s terms.

Craiglist is the best example of this. Craig Newmark recently boast that his company, with just 18 employees, is the seventh-biggest site on the interent, just below News Corp with 38,000 employees.
The biggest competition for O’Reilly technology books is people searching online. As a consequence the mix of books in the publishing business is changing. They are  oublishing far fewer reference books. Tutorial books, which can’t be done well online, now more important in their mix.

O’Reilly  shows a slide showing an IBM visualisation of the history of a single Wikipedia entry. Over time, more and more people contribute to an entry that originally was largely written by just one individual.

Then he shows an Alexa graph comparing the online Encyclopedia Britannica against Wikipedia. Britannica is a flat red line while Wikipedia is growing rapidly.

Sites can be either designed to get network effects like this, or they can be designed in a way that does not encourage such effects.

Flickr is a good example. He shows a Flickr tag cloud and compares it to Shutterfly, a “Web 1.0” photo uploading site. After uploading new photos, Shutterfly invites users to give friends access to them. On Flickr, by contrast, the default option is to make the uploaded photos public. Users have to chose to make them private. Think about the choice of defaults that encourage network behaviour.

We are seeing computer programming as journalism, commonly called Mashups. He mentions Adrian Holovaty’s ChicagoCrime.org web site (a favourite of this parish). Holovaty’s previous project was LJWorld at the Lawrence Journal-World, a small paper in Kansas, which gave local community groups the ability to create content. Both projects, says O’Reilly, are good examples of the power of seeing computer programming and user-generated content as journalism.

Digital rights management: you have to think about not having too much of it. The correct approach to DRM is like taking a cat to the vet: hold it loosely, or it will claw you. Apple defeated Sony in the music space by holding DRM loosely.

We have to be players in the workd of mashups and UGC. The web will continue with or with out us, more and more in a network world. “We have to figure out how to become players in that world, or we’ll be left behind,” he concludes.

In the Q&A, O’Reilly is asked who in traditional media “gets it”. He says Nature publishing group is doing some amazing work in this area, with open peer review and have figured out how to keep things behind the firewall while also exposing it to search engines. The BBC and Washington Post are also very good, he says.

Simon Waldman asks whether O’Reilly will shift more into an ad-funded model from paid-for books. He says the Safari service is subscriptions and is not the third-largest channel for sales. Thirty per cent of the pageview come from books that are not selling as books. It’s an example of Chris Anderson’s long tail theory and a huge shift to content that wasn’t being monetised at all previously.

Bill Murray asks about UGC as journalism. Much UGC is created by a tiny fraction of the user base. So what is the role of the traditional editor?

O’Reilly says Wikipedia is an example. They have traditional editors, but are just using a different set of tools, but there is an editorial role. Google, similarly, has supervisors for content, particularly to weed out spam.
We’re seeing the age of the computer-aided editor, and the function is that of the person who is doing the curation of content has much more powerful tools.
Will consumers become cynical about publishers’ self interest in soliciting their UGC?
O’Reilly says yes. Some will completely miss the boat and there will be lots of cynicism. Think back to the early days of the PC and all the companies that no longer exist. As a result of that, should we have discounted the personal computer?

“The companies are bubbles on the wave, they are not the wave,” he says. We’re moving towards a global platform and you have to figure out how to be part of it. Eventually, the industry will consolidate and innovation will move elsewhere. But we are just seeing the very beginning. Imagine when every divice you carry records its location all the time. Some insurance companies are using this data to set rates depending on where you drive. Somebody owns that data and needs to manage it.
The web is just a phase. It’s really about the “Internetisation of everything,” he says.

What will be Web 3.0? Two things are candidates for that moniker, says O’Reilly. Sensor-powered network, which contains devices rather than human-powered “bionic software”. These applications made humans components of the application.

Another candidate is virtual worlds, like Second Life. Electic Sheep is a company that only has offices in the virtual world. In the physical world they are scattered around North America and meet virtually only opn Sheep Island in Second Life.

That’s where the next AOP conference is going to be held, Torin Douglas jokes, closign the session.

1 comment

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AOP: The evolving content model

Posted by Martin Stabe on 4 October 2006 at 10:26
Tags: Bebo, Channel 4, Incisive Media, Journalism, Sunday Times, Times, Times Media, UK AOP

The first panel of the day features Ron Henwood, new business director of Channel 4, Times Media digital publisher Zach Leonard, Incisive media chairman Tim Weller and Jim Scheinman of Bebo.

The famously “platform agnostic” Weller praises Incisive Media’s “fantastic” B2B journalists, but says that one challenge is been to wean them off the habit of clinging onto their stories until they appear under a byline in a printed magazine.

Having established printing as quickly as possible in online publications as the norm at Incisive, however, leadto new challenges for reinventing the established print products.

“Print products need to be more discoursive, forward-thinking, and analystical” rather than just printing news, Weller says.

In the  Q&A, the the panel is asked several questions touching on the competition between businesses focusing on horizontal content and those concentrating on narrow vertical niches. One question touches on whether the growth of vertical search engines is a threat to B2B publishers like Weller.

He rejects this, saying that vertical search is an opportunity for Incisive, and one which the company is already exploring in the insurance industry.

But Weller says narrower is generally better, and that his company always hopes to create products that appeal to the most specific community of buyers as possible.

Times Media’s Zach Leonard, however, says that for “horizontal” general interest publications like the Times titles, the correct response it to create many specific vertical channels that allow advertisers to target readers more precisely.

Leonard is also asked whether the Times has any plans for paid content products. He alludes to the Times newspapers’ vast archive, stretching back into the 18th century, which it is looking to use better online.

Basic archives can be used to simply increase traffic, but specific packages of that content could become paid-for content. He mentions that Virginia Woolfe once wrote film reviews for the Times and that this might be something that could be a product to monetize through reader payment.

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Liveblogging the UK AOP conference

Posted by Martin Stabe on 4 October 2006 at 09:59
Tags: Craigslist, Guardian, Journalism, Online, UK AOP

9:30 I’m at UK Association of Online Publishers’ conference in London, where outgoing chairman, Haymarket’s Bill Murray, has just welcomed Simon Waldman of Guardian Media Group as the new chairman.

Waldman says AOP has changed dramatically from its start four years ago, when, he says, it was little more than a group of shoulders for online publishers to cry on because nobody in our business cares about the Internet.

“These are exciting and frightening times for the media owners,” Waldman says, as “traditional business models begin to creak”.

“We are all beginners”, says Waldman. “Rarely has there been a time when so many have faced so much radical change.”

9:40 As an example of what Waldman said, the BBC’s Torin Douglas recaps two stories from the Today programme that underline Waldman’s points: the impending launch of online TV station 18 Doughty Street and Blair and Brown’s agreement not to increase the BBC licence fee above the rate of inflation, along with yesterday’s news from Nielson/Netratings about lack of consumer awareness about new media terms.

9:45 Carolyn McCall, chief executive of GMG, begins her keynote.

McCall says the Guardian’s online video offerings will consist of more than just video content from PA or Reuters. Instead, original video from the group’s production company Guardian Films will be edited for use on the web.

The Guardian is to be the leading liberal voice in the world, says McCall. It is both a creative and commercial goal. This is only possible because of the Internet. Inconcievable 5 years ago. Engement with users is essential to remaining relevant if puiblishers don’t want to be mere content providers for aggregators.

10:15: In the Q&A, McCall is asked how journalists have responded to the Guardian’s digitial strategy. “Journalists are curious peoplep and are curious about the new way of working, so they are not a monolithic or homog greoup,” she says. Some will always embrace new technology early and see it as another way get their content to a wider audience.

For the rest, journalists don’t like being told what to do. It’s best for publishers to engage with them and explain explain that there is an imperative to do this in order to be a player at all in the future.

“You can’t underestimate how much giving journalists the tools they need helps,” she says, citing the new newsroom for the Manchester Evening News.

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